Effective Date: 14-05-2025

At BUMBUM, we strive to ensure you love what you receive. However, we understand that situations may arise where you need to cancel an order or request a refund. Please read our policy carefully.

1. Order Cancellations

    *You may cancel your order within 12 hours of placing it, provided it has not already been processed or shipped.

    *To cancel, please contact us immediately at 📧 support@bumbum.in with your order number.

    *Once your order is processed or shipped, it cannot be canceled.

2. Refund Eligibility

We offer refunds under the following conditions:

    *You received a defective, damaged, or wrong product.

    *The item is unused, in original packaging, and returned to us within 7 days of delivery.

    *Sale items, personalized/customized products are not eligible for refunds unless defective.

3. Refund Process

    *To initiate a return, email us at 📧 support@bumbum.in with your order number, reason for return, and product photos (if damaged or incorrect).

    *Once approved, return instructions will be shared.

    *Refunds will be processed back to your original payment method within 7–10 business days after we receive and inspect the returned item.

    *Shipping charges (if any) are non-refundable unless the error was on our part.

4. Exchange Option

If you’d prefer an exchange instead of a refund, let us know while raising your return request. We’ll help you with size replacements or alternate designs, subject to availability.

5. Need Help?

If you have questions about your order or refund, our support team is here to help:

Email: bumbumapparel@gmail.com
Contact: +91 98844 88079